Terms & Conditions
Effective Date: November 9, 2026
Welcome to Eleven & Up. By accessing this website or placing an order, you agree to the following Terms & Conditions.
About Eleven & Up
Eleven & Up is an online boutique specializing in women's shoes in extended sizes, including sizes 11 and up.
We curate footwear from multiple sources to help customers spend less time searching for stylish options in harder-to-find sizes.
Some products may be stocked and shipped directly by Eleven & Up, while other products may be fulfilled by approved third-party suppliers or partner retailers.
Product Information
We make reasonable efforts to provide accurate product descriptions, photographs, sizing information, pricing, and availability.
Colors and appearance may vary slightly depending on lighting, photography, monitor settings, or the manufacturer.
Sizing may also vary by brand or manufacturer. Customers are encouraged to review all available sizing information before placing an order.
Product Availability
Products are subject to availability.
Items maintained in Eleven & Up inventory may have limited quantities. Products fulfilled by third-party suppliers may become unavailable without advance notice.
We reserve the right to cancel or refund an order if an item becomes unavailable after an order is placed.
Pricing
Prices are shown in U.S. dollars unless otherwise stated.
Eleven & Up reserves the right to correct pricing or product-information errors. If a significant pricing error affects an order, we may contact the customer before processing or cancel and refund the order.
Orders and Payment
Orders are not considered final until payment is successfully processed.
We reserve the right to decline or cancel an order when reasonably necessary, including in cases involving suspected fraud, incorrect pricing, product unavailability, or payment problems.
Shipping
Shipping methods, costs, and estimated delivery times may vary depending on the product and fulfillment source.
Products shipped directly by Eleven & Up may have different processing or delivery times from products fulfilled by partner suppliers.
Estimated delivery dates are not guaranteed and may be affected by carrier delays, weather, holidays, supplier delays, or circumstances outside our control.
Please review our Shipping Information page for additional details.
Returns and Exchanges
Return and exchange eligibility may vary depending on the product and fulfillment source.
Customers should review our Returns & Exchanges page before purchasing.
Items must meet the applicable return requirements in order to qualify for a return or exchange.
Partner-Supplied Products
Certain products may be fulfilled and shipped directly by an approved supplier.
Because supplier inventory is controlled by the supplier, availability may change before our website is updated.
Supplier-shipped products may also have different processing times, packaging, return procedures, or shipping timeframes. When applicable, these differences will be disclosed on the product page or within our policies.
Affiliate Links
Some links on Eleven & Up may lead to third-party retailers.
If you purchase through certain affiliate links, Eleven & Up may earn a commission at no additional cost to you.
Purchases completed on third-party websites are transactions between you and that retailer. Their shipping, returns, privacy, customer service, and other policies apply to those purchases.
Eleven & Up is not responsible for the fulfillment, policies, products, services, or actions of third-party retailers.
Website Use
You agree not to misuse this website, interfere with its operation, attempt unauthorized access, or use the website for unlawful or fraudulent purposes.
Website content, branding, photographs owned by Eleven & Up, written descriptions, and other original materials may not be copied or commercially reused without permission.
Limitation of Liability
To the fullest extent permitted by law, Eleven & Up is not responsible for indirect or consequential losses resulting from the use of this website, third-party websites, shipping carrier delays, supplier delays, or circumstances outside our reasonable control.
Nothing in these Terms & Conditions is intended to limit any rights that cannot legally be limited under applicable law.
Changes to These Terms
Eleven & Up may update these Terms & Conditions when business practices, services, or legal requirements change.
The current version will always be posted on this page with its effective date.
Contact Us
Questions regarding these Terms & Conditions may be submitted through the Contact page on the Eleven & Up website.