Shipping Information

Eleven & Up LLC

Thank you for shopping with Eleven & Up! We carefully prepare each order to help ensure your shoes arrive safely.

Order Processing

Orders are generally prepared for shipment within 1–3 business days after payment is confirmed, excluding weekends and holidays.

If additional processing time is needed, we will contact you using the email address provided at checkout.

Shipping Locations

We currently ship within the United States.

International shipping is not available at this time.

Shipping Costs

Shipping charges are calculated and displayed at checkout before payment is completed.

Final shipping costs depend on the package weight, dimensions, destination, and selected shipping service.

Delivery Times

Estimated delivery times depend on the shipping carrier, destination, and service selected.

Delivery estimates do not include order processing time. Carrier delays may occasionally occur.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Incorrect Shipping Addresses

Please verify your shipping address before placing an order.

If you notice an error, contact us as soon as possible at shop@elevenandup.com. We cannot guarantee address changes after an order has been shipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be missing, please contact us with your order number and any relevant photographs.

We will help investigate the issue with the shipping carrier and arrange an appropriate resolution.

Contact Us

For shipping questions, please email shop@elevenandup.com.

Thank you for supporting Eleven & Up — where style doesn't stop at size 10!