Privacy Policy

Effective Date: November 9, 2026

Eleven & Up respects your privacy and is committed to protecting the personal information you provide when visiting or shopping on our website.

Information We Collect

When you visit Eleven & Up, place an order, contact us, or interact with our website, we may collect information such as:

  • Your name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order and purchase information

  • Information you voluntarily provide through forms or messages

  • Website usage information collected through cookies, analytics, or similar technologies

Payment information is processed through our payment service providers. Eleven & Up does not directly store your full credit or debit card information.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Provide customer service

  • Communicate with you regarding your purchases

  • Handle returns, exchanges, or shipping concerns

  • Improve our website and customer experience

  • Prevent fraud or misuse of our website

  • Comply with legal, tax, or regulatory requirements

Cookies and Analytics

Our website may use cookies and similar technologies to help the website function properly, understand visitor activity, and improve the shopping experience.

You may be able to control cookies through your browser settings.

Affiliate Links

Some links on Eleven & Up may direct you to third-party retailers. If you make a purchase through certain affiliate links, Eleven & Up may earn a commission at no additional cost to you.

When you leave our website and visit a third-party retailer, that retailer's privacy practices and policies apply.

Third-Party Services

Eleven & Up may use third-party services for website hosting, payment processing, shipping, analytics, and other business functions. These providers may receive information necessary to perform their services.

We do not sell your personal information to third parties.

Protecting Your Information

We take reasonable steps to protect customer information. However, no online system or method of electronic transmission can be guaranteed to be completely secure.

Your Choices

You may contact Eleven & Up if you would like to:

  • Ask what personal information we have about you

  • Request a correction to your information

  • Request deletion of information when legally permitted

  • Ask questions about this Privacy Policy

Changes to This Policy

Eleven & Up may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy, please contact Eleven & Up through the Contact page on our website.