Returns & Exchanges Policy
Eleven & Up LLC
At Eleven & Up, we want you to love your shoes! We understand that finding the perfect fit can sometimes be challenging, especially when shopping online.
14-Day Return Policy
We accept returns within 14 calendar days of delivery, provided the following conditions are met:
Shoes must be unworn, unused, and in their original condition.
Shoes must be returned with their original packaging, when provided.
All original tags and accessories must be included.
Shoes may be tried on indoors on a clean, soft surface.
How to Request a Return
Please contact us at shop@elevenandup.com within 14 days of receiving your order.
Include your order number, the item you wish to return, and the reason for your return.
We will provide return instructions and the appropriate mailing address.
Return Shipping
Customers are responsible for return shipping costs for sizing issues, changes of mind, or personal preferences.
If you receive an incorrect, damaged, or defective item, please contact us with photographs so we can arrange an appropriate resolution at no additional shipping cost to you.
Refunds
Once your return is received and inspected, we will notify you of its status.
Approved refunds will be issued to your original payment method within 5 business days of inspection. Your financial institution may require additional processing time.
Original shipping charges are nonrefundable for voluntary returns.
Exchanges
Because Eleven & Up carries limited quantities and often only one pair per size and style, direct exchanges may not always be available.
If you need a different size or style, please contact us to discuss availability.
Questions?
Email: shop@elevenandup.com
Thank you for shopping with Eleven & Up, where style doesn't stop at size 10!